Dear Customer,

We would like to thank you for giving us the opportunity to serve you, as part of offering you a great service, please take a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make surer that your highest expectations are met.

Early this year we sent you a questionnaire which was a process of finding out your views, opinions, suggestions and comments on how we serve you. We are sorry to find out that most of you found it somehow difficult to answer it in one way or another. As we are here to serve and help you at level best, we have tired to change the form of our questionnaire in the simple way so that you may answer it without any further difficulties, to reply the questionnaire please visit our website www.acexsystems.com or www.acexnet.com or you can reply us by e-mail, mail or fax: 2120273

Please let us know how you find our internet service and our customer care:

Help desk support/customer service:

1. How satisfied are you with the service?

Excellent Very good Good Fair Poor

     If you found it fair or poor please suggest what should be done to serve you better.

Suggest:

2. Was your call, question or issue resolved the first time you contacted customer service/help desk?

Yes No Don't remember

3. How long did it take to get the problem resolve?

Under 2 hours 2-6 hours 6-12 hours 1 business day More than one business day
They didn't get back to me Does not apply

4. How many times did you have to contact customer service before the problem was corrected?

Once Twice Three times More than three times

5.Overall, how satisfied are you with our customer care/service experience?

Very satisfied Satisfied Neutral Dissatisfied Very Dissatisfied

6. If you were less than satisfied, what could have been done to serve you better?

Suggest:

Technical support:

1. How satisfied are you with technical support team?

Excellent Very good Good Fair Poor

     If you found it fair or poor please suggest what should be done to serve you better.

Suggest:

2. Were you technical problem solved the first time you contacted the technical support?

Yes No

3.About how long did it take to get the problem solved?

Under 2 hours 2-6 hours 6-12 hours 1 business day More than one business day
They didn't get back to me Does not apply

4. How many times did you have to contact us before the problem was solved?

Once Twice Three times More than three times I left the message

5. Did you find any difficulties with the technical support team?

yes No

6. Were they helpful and responsible?

yes No

7. In case of installation, was it completed at reasonable amount of time?

Yes No

8. If not, what would you consider to be a reasonable time frame that an installation should be completed after your confirmation to receive our service?

Suggest:

9. What recommendation would you offer for improving our internet service?

Comment:

10. If you would like to tell us something about our service or experience that has not been covered in this service, please suggest/comment what we should do to serve you better?

Suggest:

11. Are there any other comments you have for Acex Systems Ltd?

Comment:

 

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.